Service Logistics : Supporting Our Partners: Supporting Their Engineers

At Rico Technology we can offer you a fully streamlined, multiple collection and delivery, parts logistics service. We can collect new or repaired stock from various locations and dispatch multiple goods in one delivery. The parts logistics service enables the collection of new or repaired parts directly from your repair agents, our national distribution centre, forward stock locations, your warehouse or our European warehouses, and delivery direct to Field Engineers. All collections and deliveries are tracked using our TRACE system and real-time technology, and our in night delivery network enables us to deliver this service throughout the night, facilitating pre-8am deliveries where needed.

The parts can be delivered to the following locations:

Rico Technology Pick up drop off (PUDO) sites

  • 350 locations across the UK, Ireland and Spain, including offshore locations on the Scottish Islands, Isle of Man, Channel Islands, Isle of Wight, Canary Islands and Balearics

  • Enhanced opening hours at many locations, including some sites with Sunday opening hours

  • These are physically 'manned' by an Operational Manager

  • Increased flexibility with PUDO locations able to handle both large and small items

  • Availability to switch orders to a different receiving engineer when necessary

  • SMS and email confirmation to engineers when parts are ready to collect or to comfirm that there are no parts to collect

  • Pre-8am delivery to PUDO network ensures early availability of orders to engineers

In-boot

  • Delivering parts directly to the boot of the engineer's van

  • Full key control including scanning of keys in and out of Rico sites

  • Failed deliveries are returned to Rico sites for collection by engineer or re-delivery as required

Customer site

  • Delivered directly to on-campus engineers

  • Pre-arranged window for deliveries

  • Engineer receives a phone call 30 minutes prior to delivery

  • Security vetted drivers with MOD clearance - we currently deliver to all major defence and nuclear establishments within the UK

  • We can deliver to your sites throughout the night if required with our in night delivery service

  • 6 or 7 day service can be provided

Intelligent locker

  • Secure pin-operated storage box

  • Approximately 350 boxes throughout the UK and Ireland

Reverse logistics

  • A full filtration service on returns is available

  • We can deliver to mutiple return destinations, including repair agents and forward stock locations (FSLs)

To speak to Rico Technology about our parts logistics services please contact us. We look forward to hearing from you.